Pico Secret Lagoons & Lava Caves Tour • Private

✔ Professional guide
✔ Ground transportation
✔ Restaurant Lunch
✔ Visit to other volcanic cavities
✔ Helmet – Rock Climbing Helmets®
✔ Headlamp– Petzl®
✔ Coverall
✔ Gloves
✔ Allianz® Personal Accident Insurance
✔ Museum entrance fees (included only as an alternative program in case of bad weather; closed Mondays and some holidays)

✖ Pick Up and Drop Off (Transfers available upon request and subject to availability)

• Volcanoes and lakes
• Volcanic caves
• Protected natural areas

• Participants must wear appropriate clothing and closed shoes suitable for cave environments
• Coveralls are provided when sizes are available, but may not fit all participants
• Reusable water bottle (to reduce plastic waste)
• Waterproof jacket (recommended even in summer)

• Group discount available
• Private tour available upon request and subject to availability
• For tours with children, we recommend a private tour
• A single participant will be included in an existing group if available; otherwise, a solo traveler fee applies

IMPORTANT INFORMATION

➤ Meeting point at the Tripix Azores Office, in front of the Madalena Ferry Station, at 09:00 a.m.
➤ All participants must be in good physical condition and have motor coordination. Before booking, please inform Tripix Azores of any physical restrictions, especially related to lower limbs, claustrophobia, asthma, respiratory sensitivity, diabetes, or other health conditions.
➤ People with claustrophobia may find this tour challenging, as the caves have narrow entrances and some sections require crawling.
➤ This tour may be demanding for sedentary individuals. For participants over 65 who are not used to physical activity, we may recommend a more suitable tour. We always suggest prior physical and mental preparation.
➤ This tour takes place in nature, so restroom facilities may be limited in some areas.
➤ It is mandatory to wear comfortable clothing and closed shoes suitable for cave environments.
➤ Coveralls are provided when sizes are available, but may not fit all participants.
➤ Transfers with departure from the towns of São Roque and Lajes have an additional fee and depend on our availability.
➤ Please inform us of any food restrictions so we can organize your lunch accordingly.

Activity Cancellation: Tripix Azores reserves the right to cancel activities without prior notice due to weather conditions that compromise the safety and well-being of participants or due to force majeure. In such cases, Tripix Azores may suggest a new date or alternative activities during the clients’ stay on the island, subject to availability. The client may opt to receive a credit for the canceled activity, with a voucher issued for future use. If the client chooses a refund, it will be processed with the necessary adjustments and completed as soon as possible, which may take up to 15 working days.

Customer Cancellation Policy:

• Cancellations made up to 30 days in advance: 100% refund of the amount paid;

• Cancellations made less than 30 days in advance: 50% of the total reservation amount will be withheld;

• Cancellations made less than 1 week in advance (up to 4 days): 65% of the total reservation amount will be withheld;

• Cancellations made within 72 hours prior to the start of the activity: 80% of the total reservation amount will be charged;

• Cancellations made within 48 hours prior to the activity, No-Show, or issues with air or sea transport: 100% of the total reservation amount will be charged;

• Cancellations due to force majeure: Our cancellation policy does not cover personal situations such as sudden illness or family emergencies. However, in duly proven cases of force majeure with proper documentation, Tripix Azores offers the client the option of a refund or the issuance of a voucher for the reserved activity, valid for 2 years;

• Rescheduling in case of No-Show: Requires a new booking with full payment;

• Cancellations of mountain activities due to weather conditions: A fee of €8 per reservation will be retained for administrative costs.

Cancellation after reading the informational PDF (Climbs to Mount Pico):

• After the booking confirmation for climbs to Mount Pico, each participant receives a document (PDF) with essential information about the climb, including mandatory equipment, appropriate footwear, safety guidelines, and physical preparation recommendations.
• Reading this document is the responsibility of the participant.
• If the client chooses to cancel the booking after reading the PDF, the general cancellation conditions outlined in this policy apply (partial or total retention of the paid amount, depending on the notice period), and no full refund will be issued, since all necessary information was already available on the website and in the document provided.

For more information about our policies please consult the Terms & Conditions.