To participate in the Mount Pico climb, participants must be in good physical condition, have good coordination, and preferably have experience with steep trails. Tripix Azores does not accept participants with a sedentary lifestyle.

Additional requirements:

• Adults over 65 years old are advised to undergo a physical exertion test and obtain a medical certificate confirming their suitability for mountaineering activities.
• Participants must inform Tripix Azores before booking if they have any of the following:

• Physical restrictions (e.g., recent surgeries, especially on lower joints)

• Fear of heights

• Heart problems, respiratory issues (asthma, sensitivity), diabetes, or pregnancy

• Mental or psychological restrictions

Important: Participants should not have engaged in diving within 24 hours before the activity.

Participants must follow the guidelines in the PDF information provided by Tripix Azores.

It is essential to bring:
• Appropriate equipment (in good condition)
• Sufficient food and water for the activity

Tripix Azores reserves the right to deny participation if the equipment is not in good condition, and no refund will be issued.

During the peak season (May to September), if the activity is canceled due to weather conditions, Tripix Azores cannot guarantee rebooking for prior or later dates. However, efforts will be made to minimize impacts. The paid amount can be used for an alternative activity, subject to availability. If preferred, a refund will be processed within 15 business days.

The booking is only considered complete once the personal details of each participant are submitted. If the details are not provided in time, Tripix Azores cannot guarantee registration at Mountain House, and no refund will be issued.

Participants must be in good physical condition and have good coordination. Specific requirements:

• SUP: Must know how to swim
• Cave: Must not have claustrophobia

For adults over 65 years old, Tripix Azores may require a physical exertion test and a medical certificate.

After 30 minutes (maximum 1 hour), the guide will assess the participant’s physical condition. If the guide determines that the participant does not have the necessary preparation, they will be excluded from the activity for the safety of the group. No refund will be issued if excluded due to physical issues or voluntary withdrawal.

The meeting point is directly at Mountain House. If transportation is needed, a transfer can be arranged from the Tripix Store in the village of Madalena, subject to availability and additional cost.

The meeting point is at the Tripix Store in the village of Madalena, in front of the Madalena Maritime Terminal. For tours in Faial or São Jorge, the meeting point will be at the respective Passenger Maritime Terminals (Horta or Velas). Alternatively, a pick-up from accommodations can be arranged upon prior request, subject to availability and additional cost.

Important: Ferry tickets for tours in Faial or São Jorge are not included in the tour price.

• Safety: The guide knows the terrain and mountain conditions.
• Sustainability: The guide follows responsible tourism practices to preserve the environment.
• Experience: Guides share knowledge about the region’s flora, fauna, and history.
• Risk prevention: The guide is trained to handle emergencies.
• Time management: The guide adjusts the pace of the climb to ensure everyone reaches the top on time.
• Appropriate equipment: The guide ensures all participants are properly prepared.

In case of bad weather, Tripix Azores may cancel activities, as adverse conditions could compromise participants’ safety. An alternative activity or a refund will be offered, depending on the customer’s preference, with a maximum processing time of 15 business days.

If you have any complaints or feedback, you can contact Tripix Azores via the email or phone number provided on the website.